HOTHIB — Return & Refund Policy

At HOTHIB, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition

• Include all original accessories, parts, and packaging

• Not show signs of damage caused by misuse or improper handling

How to Start a Return

To request a return, please contact our customer support team with your order number and the reason for your return.

Once your return request is approved, we’ll provide instructions on how and where to send your item.

Please do not send your purchase back without contacting us first.

Refunds

After we receive and inspect your returned item, we’ll notify you about the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We’ll review the issue and work to provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions. Any non-returnable items will be clearly identified where applicable.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers may be responsible for return shipping costs.

Contact Us

If you have any questions about our Return & Refund Policy, please contact the HOTHIB Customer Support Team.

We’re always happy to help and will do our best to make your shopping experience with HOTHIB simple and worry-free.