HOTHIB — Shipping Policy

Last Updated: August 13, 2026

At HOTHIB, we are committed to providing a smooth, reliable, and secure shopping experience. Please review our Shipping Policy below to understand how orders are processed and delivered.

1. Order Processing

Once your order is successfully placed, our team will begin processing it as soon as possible.

Please allow 1–3 business days for order processing. During high-demand periods, holidays, or promotional events, processing times may be slightly longer.

Orders are processed during regular business days only.

2. Shipping Time

After your order has been processed and shipped, estimated delivery times may vary depending on your location and the shipping method selected.

Estimated delivery times are provided as a guideline and are not guaranteed.

Unexpected delays may occur due to factors such as:

• Shipping carrier delays

• Weather conditions

• Customs processing

• High shipping volumes

• Incorrect or incomplete shipping information

3. Order Tracking

Once your order has been shipped, tracking information may be provided when available.

Please allow some time for tracking details to update after your package has been handed over to the shipping carrier.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before placing your order. HOTHIB cannot guarantee changes to an address once an order has been processed or shipped.

5. Delayed or Lost Packages

While we work with shipping partners to help ensure successful delivery, delays may occasionally occur.

If your package appears to be significantly delayed or lost, please contact our customer support team. We will review the situation and assist you where possible.

HOTHIB is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our reasonable control.

6. Incorrect or Damaged Orders

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after receiving your order.

To help us review your request, we may ask for your order number, photos, or other relevant information.

After reviewing the issue, we will work to provide an appropriate solution in accordance with our policies.

7. Shipping Fees

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable promotions, including Free Shipping offers, may be subject to specific terms and conditions.

8. International Shipping

If international shipping is available for your location, delivery times and shipping costs may vary.

Customers may be responsible for any applicable customs duties, taxes, or import fees charged by their local authorities.

9. Contact Us

If you have any questions or concerns regarding your shipment, please contact the HOTHIB Customer Support Team.

We appreciate your trust in HOTHIB and are committed to making your shopping experience safe, secure, and hassle-free.